Iced Affair is committed to the protection of your personal privacy and has implemented a set of privacy principles under the Privacy Act 1988 (the 'Privacy Act'), including the new sections of the Act introduced as of 21st December 2001.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. This Policy sets out the principles that Iced Affair has adopted in order to protect information about individuals. These principles deal with the collection, use and disclosure of consumer related information as well as access to information. This Privacy Policy contains the following necessary information regarding your use of Iced Affair's website:
Iced Affair's privacy policy will cover all information that customers may
regard as private or sensitive. Most of personal information -such as
name, address, date of birth, telephone numbers, company details and
credit card details- are collected to establish the best service to our
customers. This applies to individuals only, and does not include
businesses.
Iced Affair collects your personal information to enable us to:
* Co-ordinate items and services purchased
* Answer your queries
* Keep you updated with our services
* Invoice and collect payments
* Identify you when you want to access or modify your details
Giving this information is fully optional. However it is important to note that we may not be able to complete sales, quotes etc. without access to the relevant information. We welcome any questions on the use of personal information should you have any doubts.
2.0 The way personal information is used
The information we collect may be used to provide such capabilities as
personalised services. We may contact customers with system information
or information about special products, services or events.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent. We will always give you the chance to refuse any marketing email from us.
3.0 Disclosure of personal information
The information we collect from you is strictly confidential and therefore we will not disclose or pass the content or any contact details to any third parties, other than those who are contracted to Iced Affair, without your prior permission.
Iced Affair will not otherwise disclose its customer personal and account information unless Iced Affair has reason to believe that disclosing such personal information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Iced Affair
Iced Affair will only disclose personal information for a purpose other than the original purpose of collection (a secondary purpose) if:
1. The secondary purpose is related to the original purpose of collection, the subject of the information would reasonably expect Iced Affair to disclose the information for the secondary purpose, and the disclosure is made in the performance of a person's duties as an employee of Iced Affair; or
2. The individual has consented to the disclosure; or
3. Iced Affair reasonably believes that the disclosure is necessary to prevent or lessen a serious and imminent threat to an individual's life or health; or
4. The disclosure is required or specifically authorised by law; or
5. The disclosure is made to an officer or employee of ASIO authorised to receive it and in connection with the performance of ASIO's functions; or
6. The disclosure is reasonably necessary for the enforcement of the criminal law or a law imposing a pecuniary penalty or for the protection of the public revenue or has been certified as reasonably necessary by an Authorised Officer of an Enforcement Agency; or
7. Iced Affair has reason to suspect that unlawful activity has been, is being or may be engaged in and discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities. In circumstances where disclosure may be required or authorised by or under law, Iced Affair will ensure that the request for information is lawful and that personal information is only disclosed to the extent required. Where personal information is disclosed for law enforcement purposes or for the protection of public revenue, Iced Affair will retain a record of the disclosure.
4.0 Access, modification & updating of information
Customers will always have access to the information and content you
have provided us. You can easily edit or delete your personal information provided during registration at anytime via a password protected web interface. Alternatively, you can contact us on (02) 95193679 for notification
of changes to your name, address, title, telephone number or email address.
If you wish to access or correct personal information which you have
provided via our website but cannot access the information, please send
an email to us using the Contact link.
In order to access your account information you must be registered as the
current contact for the account. If a person requests access to, or to make changes to an account, and they are not listed as a contact they will be required to prove in writing that they have permission from the existing account contacts to access the account information. This can be achieved by faxing permission on company letterhead (if related to a company) and signed off by an existing contact on the account.
5.0 Security of personal information collected
Iced Affair will endeavour to protect the confidentiality of customer's information, account information and personal communications. To protect customer information from misuse, loss and unauthorised access or modification that is collected from customers, Iced Affair uses appropriate password protected files. A fire walled server ensures secure physical, electronic and managerial procedures are in place.
6.0 Individuals privacy
Iced Affair may use technology, such as "Cookies", to track your preferences and patterns of behaviour on our site. Cookies are small bits of data that are sent to your browser and are stored on your computer's hard drive. They are updated as you access the many different parts of our website. We also record IP addresses when you make a purchase to ensure your transaction is not fraudulent.
It is entirely optional whether to accept cookies since you can change settings of your browser. You can change your browser settings to refuse some or all cookies. Check your browser's documentation for instructions. You can still access most of our website if you disable cookies in your browser.
7.0 Your consent to this agreement
By using our website, you consent to the collection and use of
information by Iced Affair as specified above. If Iced Affair decides to change this customer privacy policy, we will re-publish it on Iced Affair's website at www.icedaffair.com.au so that you are aware of the way we are collecting, protecting and disclosing personal information.
